A last-mile delivery operator needed an end-to-end solution to manage couriers, orders, and earnings across multiple zones and shifts. The existing system covered only partial processes — assignment, route planning, and billing ran in separate tools. Transparency over current delivery status w for both the ops team and end customers.
We built an end-to-end platform with three surfaces: an ops cockpit for dispatch, a customer portal for order placement and tracking, and a courier app for mobile order handling. All three are connected through a shared data layer delivering real-time transparency.
Ops cockpit with zone, shift, and capacity management. Order routing with hub-depot and bundle flows for optimized delivery. Courier earnings and reconciliation with transparent compensation calculation. Customer portal for order placement, live tracking, and delivery history. Courier app with order acceptance, navigation, and delivery confirmation.
Transparent, controllable last-mile operations across web and mobile. Ops team, customers, and couriers work on a shared data layer. Courier billing is automated and traceable — disputes are drastically reduced.
The key building blocks of this solution at a glance.
Ops Cockpit
Dispatch dashboard with zone, shift, and capacity management in real time.
Order Routing
Intelligent order assignment with hub-depot and bundle flows for efficient delivery.
Courier App
Mobile app for order acceptance, navigation, delivery confirmation, and shift overview.
Customer Portal
Self-service portal for order placement, live tracking, and delivery history.
Billing & Reconciliation
Automatic compensation calculation for couriers with transparent traceability.
- End-to-end platform: ops cockpit, customer portal, courier app
- Hub-depot and bundle flows for optimized order routing
- Automated courier billing with reconciliation
- Live tracking for customers and ops team