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Business Process Management — case study
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Software · Beverages

Business Process Management

40+ countries
Beverages Software BPMWorkflow automation
40+
Countries
3
Domains (Prod/Sales/HR)
Standardized
Processes
Challenge

A global beverage group operating in 40+ countries needed standardized, governed business processes for production, sales, and HR. Each market had developed its own historically grown processes — leading to inconsistencies, compliance risks, and enormous coordination effort for group-wide initiatives.

Approach

We designed and delivered a business-process-management solution that models, automates, and standardizes core processes across markets. Production, sales, and HR workflows were mapped in a unified system that allows country-specific adaptations without violating core logic.

Delivered

Process modeling for production, sales, and HR with visual workflow definition. Workflow automation with rule-based task assignment and escalation. Governance framework for group-wide process consistency with local flexibility. Reporting on process cycle times, bottlenecks, and compliance status. Rollout-ready architecture for phased deployment across 40+ country markets.

Outcome

Consistent, transparent processes at international scale. Process deviations between markets are eliminated while local requirements continue to be accommodated. Group-wide initiatives can build on a shared process foundation instead of coordinating each country individually.

Solution Modules

The key building blocks of this solution at a glance.

01

Process Modeling

Visual workflow definition for production, sales, and HR with drag-and-drop editor.

02

Workflow Automation

Rule-based task assignment, escalation, and notification along defined processes.

03

Governance & Compliance

Group-wide framework for process consistency with configurable local flexibility.

04

Process Reporting

Dashboards for cycle times, bottlenecks, SLA compliance, and compliance status.

Key Highlights
  • Standardized core processes across 40+ country markets
  • Workflow automation with escalation and task assignment
  • Governance framework with local flexibility
  • Reporting on cycle times and compliance status
Delivered by our nearshore delivery partner
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