03 · Cloud & Infrastructure

Monitoring & Operations

7×24 monitoring, ITIL service desk and L0/L1/L2 support with Prometheus, Zabbix and Grafana.

Overview

We operate 7×24 monitoring across your entire infrastructure — with Prometheus, Grafana, Datadog, Zabbix, Nagios, PRTG, Foglight, Kibana, New Relic, and Oracle Enterprise Manager. Proactive alerting rules detect problems before users are affected: critical incidents are acknowledged in under 10 minutes, high-severity incidents handled in under 15 minutes.

Our operations model is built on ITIL processes — incident, problem, change, event management, and request fulfilment — with a service desk as single point of contact. Incident intake is multi-channel via phone, WhatsApp, email, and ticket system, with a structured L0 → L1 → L2 escalation model.

The service delivery organization includes account managers, delivery managers, and specialized leads (OS admin, DB admin, app server, DevOps) with a 7/24 remote admin pool.

ELK stack, Fluentd, and Sentry complement monitoring with centralized log analysis, tracing, and anomaly detection. Daily status reports and regular innovation workshops ensure continuous improvement.

Typical use cases

7×24 monitoring with < 10 min incident acknowledgment and < 15 min response
ITIL-based service desk as single point of contact
Incident, problem, change, and event management with SLA tracking
Multi-channel incident intake: phone, WhatsApp, email, ticket system
L0 → L1 → L2 escalation model with defined response times
Centralized log analysis with ELK stack, Kibana, and Fluentd
Capacity dashboards with Grafana, Prometheus, and Datadog
Daily status reports and quarterly innovation workshops

Technologies

Cloud

AWS Azure Google Cloud Huawei Cloud Hetzner Private Cloud On-Premises

Containers & orchestration

Docker Docker Compose Kubernetes OpenShift Azure Kubernetes AWS EKS Docker Swarm Rancher Apache Mesos Helm

CI/CD

Jenkins GitHub Actions GitLab CI ArgoCD Flux DroneCI TeamCity CircleCI Bitbucket Pipelines SonarQube Harbor

IaC & configuration

Terraform Pulumi AWS CloudFormation Ansible Chef Puppet

Security & compliance

HashiCorp Vault Azure Key Vault AWS Secrets Manager GCP Secret Manager SonarQube

Automation & scripting

Python Bash PowerShell

Operating systems & virtualization

Windows Linux AIX VMware ESX / vCenter Hyper-V

Network & security

Firewall IPS/IDS DDoS Protection Malware Protection NAC Load Balancer Switch Router

Enterprise services

MS Active Directory MS Exchange MS SharePoint MS Hyper-V

RDBMS

SQL Server Oracle Exadata PostgreSQL MySQL MariaDB Amazon Aurora Percona Sybase

NoSQL & in-memory

MongoDB Cassandra Elasticsearch Scylla DB Clickhouse Redis Memcache Couchbase Timesten Volt DB Hazelcast

DB tools & HA

SQL Server Always On Failover Clusters Oracle RAC Oracle Dataguard Oracle GoldenGate PostgreSQL Patroni MongoDB ReplicaSet MySQL Master-Slave AWS RDS

Messaging & streaming

Apache Kafka RabbitMQ Azure Service Bus AWS SQS AMQ Coherence MinIO

App & web servers

IIS Apache Tomcat JBoss NginX Glassfish WebLogic IBM WebSphere Kiali

Big data & integration

Apache Hadoop Cloudera CDP/CDH Hortonworks IBM DataStage Oracle ODI SSIS KNIME Informatica GoldenGate

Monitoring & observability

Prometheus Grafana Datadog Sentry Zabbix Nagios PRTG Foglight Oracle Enterprise Manager ManageEngine PagerDuty InfluxDB Stackdriver Amazon CloudWatch Azure Monitor VROps ELK Kibana Fluentd Logstash New Relic Alert Manager

Test automation

Selenium Cypress Playwright Appium JMeter LoadRunner k6 Postman SoapUI RestAssured

Test management & mobile testing

Jira Zephyr TestRail qTest BrowserStack Sauce Labs Android Studio Xcode

Collaboration & issue tracking

Jira Confluence Slack Microsoft Teams

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